Privacy Policy Statement

This is the web site of: Keitzer Manufacturing USA.

Our postal address is:

Keitzer Manufacturing USA
12081 Oak Meadows Drive
Rolla , MO 65401

We can be reached via e-mail at inquiries@keitzer.com
Or you can reach us by telephone at: (800) 321-3146

For each visitor to our Web site, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address.

We collect only the domain name, but not the e-mail address of visitors to our web site, the e-mail addresses of those who post messages to our automated support forum, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web site, and is used to notify consumers about updates to our Web site.

If you do not want to receive e-mail from us in the future, please let us know by sending us an email to the above address telling us that you do not want to receive e-mail from our company. Please provide us with your exact name and address. We will be sure your name is removed from our lists.

If you want us to update your registration information, such as mailing address, e-mail address, etc., please send us an e-mail to the above address and telling us that you want us to update your registration information. Please provide us with your exact name. We will be sure to update our records.

Tailgate Delivery:
As part of the common carrier driver ICC regulations, truck drivers are required only to bring merchandise to the tailgate (end) of their vehicle. It is then the customer's responsibility to remove it from the truck. If you do not have the personnel or facilities to handle unloading, we suggest the delivery option below.

Inside Delivery And/Or Lift Gate Service:
These services may be requested at an additional charge before the shipment leaves our facilities. The driver will assist someone from your business in moving merchandise off the truck into the building. If there is an elevator available, the driver may also assist in taking the merchandise to any floor above or below the delivery floor. If no elevator exists, the driver will only assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required if you do not have a loading dock to lower the shipment from the truck to the ground level. You are also responsible for unpacking, setting in place, and debris removal.

Returned Goods Policy:
A. Authorization
     1. A return good authorization (RGA) number must be obtained from customer service or a sales representative for any and all returns.
     2. All returns are subject to the manufacturer's returned goods policy and a minimum 15% restocking charge or the manufacturer's restocking fee which may be more than 15%.
     3. Shipping is not refundable.

B. Ordering /Shipping Error
     Items ordered or shipped in error may be returned provided:
     1. Customer service is notified within (10) days of receipt of merchandise
     2. Returns must be received within twenty-one (21) days of initial shipment and products must be in original, unopened, undamaged cases, suitable for immediate resale.